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3CX IP Telephone Solution from Sorrin IT

Steve Morrin, Aug 03, 2021

You might be thinking what on earth is a 3CX IP telephone solution, don’t
worry you’re in the right place.
Here we’ll explore what exactly a 3CX IP telephone solution is, how it works,
and why you should seriously consider investing in one.
Like all things worth knowing, let’s start at the beginning.

PBX, A Brief History

If we cast our minds back to the old PBX systems of yesteryear, we think
about those large stations with racks of hardware, chock full of phone lines
and a busy human operator both receiving and redirecting incoming calls.
Eventually human operators would be replaced by automated attendants
that could easily transfer calls to the appropriate extension, in a fraction of
the time.
In short, 3CX IP telephone solutions, like the one offered by Sorrin IT, are the
modern telephone systems of our era because they’re internet-based.
By switching to an internet-based telephone solution, we remove the need
for bundles of rage-inducing wires crossing paths, irate IT administrators
shuffling through crawlspaces and geographical limitations on where or who
we communicate with.

Communicating Clearly and Freely

Fast-forward to today’s rapidly evolving and increasingly demanding digital
age, businesses are being forced to keep up with current technologies or risk
falling behind.
Thankfully, there’s a host of talented folks out there who are determined to
make our lives easier through the development of sophisticated software.
All of the traditional features from the old PBX systems still exist but instead
of the cumbersome hardware from old, it’s been replaced it with agile
software that enhances the efficiency and mobility for organizations of all
sizes.
With the 3CX Telephone Solution from Sorrin IT, we’re referring to exactly
that.
An enterprise-style and feature rich solution that allows businesses to make,
receive and transfer calls from any location provided they have an internet
connection.
It works much in the same way as a Skype or WhatsApp audio call but to
any telephone number and uses your office’s caller ID.

What 3CX Could Do For You

With the “what” and the “how” explained, let’s look at the “why”.
We’ve touched on some of the benefits that the 3CX Telephone Solution
from Sorrin IT could provide your business but let’s dig a little deeper at
some key advantages:

1. Mobile Device Integration

With the 3CX Telephone Solution from Sorrin IT, users can install software
that allows users to make and receive calls using their office desk phone or
an app on their mobile phone.
By being mobile friendly it doesn’t matter whether you’re in or out of the
office, your calls can be managed anywhere at anytime.
For some businesses, they choose to scrap desk phones altogether and
instead opt for the app due to its inherent freedom and flexibility.
The 3CX app can also be installed on a desktop or laptop computer.

2. Feature-Rich Capabilities

Get the most of 3CX systems with useful features such as call queuing, ring
or hunt groups, auto-attendants and for when calls can’t be picked up, a
voicemail will be emailed directly to the user as a .WAV file.
All of these features can be delivered through IP phones, mobile devices or
softphones (a virtual phone that can be installed on an internet-ready
computer).
Everything a business needs in order to operate smoothly and seamlessly
can be leveraged through the 3CX Telephone Solution from Sorrin IT.

3. Pricing

A huge attraction for businesses looking to take on a 3CX telephone solution
is the absence of line-rental fees.
This is because all communications are made over the internet rather than
through traditional phone lines so when you choose Sorrin IT, you’ll also be
shedding the costly line-rental charges.
The calls themselves are still chargeable but hugely competitive rates still
make it the most cost-effective route plus, Sorrin IT’s annual licensing
subscription fee contains regular updates and security fixes as part of the
package.

4. Scalability

The 3CX Telephone Solution from Sorrin IT grows with you. So when new
users or features need to be added, it can be done at no additional cost and
without changing the terms of your contract.
Compare this to a traditional PBX system, where it can be incredibly costly
to add new users and massively time-consuming when relying on engineers
to physically visit the site, and also runs the risk of extending contracts.
With an online management system, these changes can be made quickly
with zero or minimal impact to the business.

5. Hands-Off and Hassle-Free

When it comes to business, one of the key factors for not making necessary
changes to their model is time (the other being cost). Or rather, lack of it.
With the 3CX Telephone Solution from Sorrin IT, your business can enjoy
everything we’ve talked about without having to sacrifice precious time.
Our team handles the entire process from installation, to configuring and
optimising the software, to providing ongoing maintenance for your 3CX
system.
Sorrin IT make the whole experience totally hassle-free.

6. Reliability and Flexibility

Since its inception in 2006, 3CX has seen global success and garnered over
a dozen awards for its industry-leading innovation and performance.
The ability to have unlimited extensions allows businesses limitless growth;
rich enterprise-style features help to simplify daily tasks and enhance staff
performance; and with the freedom to take your office on-the-move means
that companies can gain the edge over competitors.

Final Thoughts

In the rapidly evolving world of today, it’s paramount that companies stay
ahead of their competitors and acquire new technologies that keep them
relevant.
By having a robust, cost-effective and flexible communication platform in
place, such as the 3CX Telephone Solution from Sorrin IT, businesses can do
exactly that.
Think of it like any other facet of the business, if it’s not up to par with the
current market standard then you risk customers looking elsewhere.
Find out how Sorrin IT could help your business by speaking with an advisor
today.

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